Privacy Policy

1. Introduction

OpenFieldStudio ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines how we handle, utilize, share, and protect your data when you browse our website openfieldstudio.top or when you employ our plumbing services.

Your use of our services indicates agreement to the data handling practices described in this document. Our policy adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

The personal information we collect is provided by you on a voluntary basis when you:

• Schedule plumbing services
• Reach out to us via our website or telephone
• Register for our newsletter
• Complete forms on our webpage
• Ask for quotes or consultations

Such information may include:

• Identification and contact details (email, telephone number, home address)
• Payment details (securely processed through external providers)
• Specific service needs and information about the premises
• Contact details for emergencies
• Instructions to enter the property

2.2 Information Collected Automatically

Upon visiting our site, we collect information automatically regarding your device and how you interact with our site:

• IP details and geographic data
• Browser specification and version
• Websites you visited before ours and the time you spent on our site
• Website that referred you
• Device specifics (model, screen size, etc.)

2.3 Cookies and Tracking

Our use of cookies and similar tracking technologies aims to improve your experience while browsing our site. These technologies enable us to:

• Store your preferences
• Analyze how our site is used and its performance
• Deliver tailored content
• Enhance our services

Your browser settings or our cookie consent function allow you to manage your preferences regarding cookies.

3. Utilization of Your Information

We apply the collected data for purposes such as:

• Service Provision: For administering plumbing services, planning appointments, and discussing project details with you
• Customer Service: To handle your requests and offer help where needed
• Payment Handling: For payment facilitation and billing management
• Security: To maintain the integrity of our operations and to guard against deceptive activities
• Promotion: To communicate offers and news to you (with your consent)
• Site Enhancement: To track site usage and improve our site's capabilities
• Regulatory Adherence: To act in compliance with relevant regulations and legal demands

4. Distribution and Disclosure of Information

We never sell, exchange, or rent out your personal details to third parties. We may disclose your information under these conditions:

4.1 Third-Party Service Vendors

We may share details with third-party services that aid us in different areas like payment processing, website maintenance, email distribution, analytics, performance monitoring, and customer relations.

4.2 Legal Necessities

There are situations we might need to reveal your details in response to legal obligations, court orders, in emergencies, or to prevent potential misconduct and illegal activities.

4.3 Corporate Transactions

Should a business restructure, merger, acquisition, or asset sale occur, your information may be part of the transferred assets.

5. Data Protection

We establish suitable measures such as encryption, secure servers, access controls, consistent reviews, and staff training to shield your data from unauthorized entry or potential risks.

Yet, we must concede that no electronic data transmission or storage on the internet is entirely secure. Thus, we cannot vow complete security of your data.

6. Retaining Your Data

Your personal data is kept only as long as necessary for the purposes it was collected or as mandated by laws. Typically, this involves periods such as:

• Service records: 7 years due to tax or legal reasons
• Communication related to marketing: until you choose to unsubscribe or request deletion
• Analytic data from the website: 26 months
• Assistance records: 3 years following the last interaction
• Warranty details: For the duration of the warranty term

7. Your Rights and Preferences

You reserve the right to access, amend, or delete your personal details (within legal bounds), transfer data, opt out of marketing messages, and manage cookies. To execute these rights, reach out using the contact information provided.

8. Third-Party Services

8.1 Analytics by Google

We utilize Google Analytics for site usage analysis. You can opt-out with the Google Analytics Opt-out Add-on for browsers.

8.2 Social Media

Our website may include links to social media with distinct privacy practices.

8.3 Payment Processing

Third-party processors compliant with PCI DSS handle our payment services.

9. International Data Handling

Your details could be processed and stored in countries other than United Kingdom, but we take the necessary steps to protect your data according to privacy legislation.

10. Protecting the Privacy of Minors

Our services are not intended for children below the age of 13, and we don't knowingly gather such individuals' data. If you're aware a minor has submitted information to us, please get in touch right away.

11. Adjustments to This Privacy Policy

We might amend this document to reflect changes in our procedures or legal obligations. The latest version will be posted, sent to registered users by email, or seen as a notice on our webpage. Use of our services after the updated policy goes into effect signifies acceptance of it.

12. Getting in Touch

For questions regarding this Privacy Policy or our data usage, please get in touch:

13. Google Ads User Consent Policy Compliance

We abide by the user consent policies of Google Ads. Consent preferences regarding tracking and cookies can be changed through our website's cookie settings.