1. Introduction

Greetings from OpenFieldStudio ("we," "us," or "our"). The following Terms & Conditions ("Terms") are applied to your engagement with our plumbing services and our website at openfieldstudio.top (referred to as "Service"), provided by OpenFieldStudio.

When you book a service or use our Service, you consent to these Terms. Should you not agree with any part of these terms, you should refrain from using the Service.

2. Service Overview

OpenFieldStudio offers a variety of high-quality plumbing services, which include, but are not confined to:

  • Immediate plumbing repairs
  • Bathroom and kitchen remodeling
  • Commercial plumbing options
  • Comprehensive plumbing projects
  • Regular maintenance and inspection offerings

Service availability is contingent on site specifics, and we may change or halt our services without prior notification.

3. Booking and Reservations

3.1 Booking Process

Requirements for booking a service include:

  • Minimum age of 18 years
  • Submission of accurate and complete details
  • Acceptance of these Terms & Conditions
  • Property access during the scheduled times

3.2 Confirmation

A booking for our services is only deemed confirmed after our written acknowledgment. We maintain the discretion to deny service to any entity.

3.3 Availability

Affordability and accessibility of service depend on technician availability and worksite conditions. We strive to honor your preferred scheduling requests.

4. Payment Terms

4.1 Pricing

Pricing is quoted in £ and is inclusive of all relevant taxes unless indicated otherwise. Price modifications may occur without previous notice.

4.2 Payment Schedule

  • On-the-spot services: Payment required after completion
  • Projects over £1,000: Deposit of 50% necessary at the time of reservation
  • Final payment: Due after project culmination
  • Additional charges (if applicable): Payable post-completion

4.3 Payment Methods

Major credit cards, bank transfers, and certified checks are accepted. Payment processing takes place using secure, encrypted mechanisms.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

  • Over 48 hours ahead of service: Deposit refunded in full
  • Between 24 and 48 hours prior to service: Deposit refunded at 50%
  • Within 24 hours of the service: No refund of the deposit
  • Cancellation of immediate services: £100 cancellation charge

5.2 Project Delays

Should delays occur due to unexpected site conditions or materials' availability, we will provide revised timelines and make adjustments to the schedule as necessary.

6. Safety and Site Conduct

6.1 Safety Requirements

All property owners are obliged to:

  • Ensure unobstructed and safe access to work sites
  • Declare any hazardous materials or conditions
  • Restrict children and pets from the work areas
  • Heed the instructions pertaining to safety provided by technicians

6.2 Site Preparation

Customers bear the responsibility for:

  • Clearing personal belongings from work areas
  • Ensuring sufficient working space
  • Setting pets aside during work hours
  • Notifying adjacent residents regarding the planned work

6.3 Conduct

Customers must maintain a safe work environment. We reserve the right to halt services if worksite conditions jeopardize the safety of our technicians or the property.

7. Liability and Insurance

7.1 Our Liability

Our responsibility is confined to the sum paid for services. We are absolved from liability for:

  • Conditions of plumbing that pre-existed
  • Hidden defects causing damage
  • Indirect losses due to service disruptions
  • Problems that stem from improper upkeep

7.2 Insurance Coverage

We carry comprehensive liability insurance that encompasses our work and activities. Customers should ensure their own property insurance coverage.

7.3 Warranty

Workmanship warranties are issued according to your service contract's terms. Material and fixture warranties fall under the manufacturer's provisions.

8. Modifications and Project Changes

We retain the authority to alter project blueprints due to onsite conditions, regulatory compliance, or material availability. These adjustments will be communicated and consented prior to execution.

9. Force Majeure

Our company is excused from delays, cancellations, or changes caused by external forces beyond our regulation, such as:

  • Extreme weather events
  • Catastrophic natural occurrences
  • Governmental decrees
  • Breaks in utility services
  • Disruptions in the supply chain of materials

10. Privacy and Data Protection

Your confidential data is managed in alignment with our Privacy Policy. By utilizing our services, you agree with the gathering and application of your data as outlined in our Privacy Policy.

11. Intellectual Property

All content present on our website, such as text, graphics, logos, and images, is defended by copyright and trademarks. Unauthorized reproduction, dissemination, or creation of derivative material is prohibited without our explicit consent.

12. Governing Law

The applicable laws of United Kingdom govern these Terms. Any disputes will be resolved within the court systems of London, United Kingdom.

13. Changes to Terms

Amendments to these Terms may be made by us at any time. Any changes will be broadcasted on our website bearing the date it was last modified. Continuous engagement with our services signifies your approval of the updated terms.

14. Contact Information

For inquiries regarding these Terms & Conditions, kindly reach out to us at:

OpenFieldStudio
5 High Street, Kensington
London W8 5ED
United Kingdom

Phone: +44 20 7361 3000
Email: [email protected]