Refund Policy

Transparent and straightforward reimbursement guidelines for your comfort

Overview

At OpenFieldStudio, we recognize that your plans might change, and we are committed to providing just and clear policies regarding refunds. This document details the circumstances in which we issue refunds for plumbing services.

Examine this policy thoroughly prior to securing our services. By scheduling our services with OpenFieldStudio, you consent to these terms regarding refunds.

Standard Cancellation and Refund Timetable

More than 48 Hours Before Service

100% Refund

Qualified for: Complete reimbursement minus fees for processing

Processing Duration: 5-7 working days

Processing Charge: £25 for credit card operations

Prerequisites: Cancellation must be communicated in writing via email or contact number

24-48 Hours Before Service

50% Refund

Qualified for: Half of the prepaid amount

Processing Duration: 7-10 working days

Processing Charge: £15 subtracted from the refund

Prerequisites: A justified reason is mandatory; costs associated with administration apply

Less than 24 Hours Before Service

No Refund

Qualified for: The prepaid amount cannot be refunded

Exemption: Special circumstances may be taken into account

Substitute: Credits for future services might be provided following managerial judgment

Prerequisites: Proof is needed for emergency situations

Guarantee for Urgent Service

Our Pledge for Immediate Response

For immediate plumbing needs, we promise to respond within 2 hours. Should we fail to uphold this guarantee:

  • Discount: 20% off the call-out charge
  • Priority Support: Your job is expedited for the soonest available slot
  • Accredit: Vouchers for future urgent assistance

Assessment of Urgent Service

We include the following in our emergency response package:

  • Prompt sending of licensed plumbers
  • 24/7 readiness for critical issues
  • Quick evaluation of plumbing emergencies
  • Temporary fixes to avert additional damage
  • Detailed plans for repairs

Response Period: Emergency inquiries are evaluated and dispatched within 30 minutes.

Refunds Due to Medical Emergencies

Emergency Conditions

We are aware that health emergencies can occur unexpectedly. These scenarios may be eligible for special considerations:

  • Sudden malady or injury demanding hospital admission
  • Demise of immediate kin
  • Urgent military summons or reassignments
  • Jury obligation or juridical summonses
  • Natural calamities impeding property entry

Documentary Requisites

For processing refunds due to emergencies, kindly furnish:

  • Medical affirmation or hospital records
  • Certification of death (when applicable)
  • Official military directives
  • Legal notifications or summonses for jury duty
  • Emergency decrees or constraints to access

Procedure: Refunds for emergencies are undertaken within 3-5 working days post-receipt of the relevant documentation.

Cancellations Due to Operational Issues

Absence of Technician

If the technician appointed for your service is not available:

  • Substitute Technician: Another proficient technician will be reassigned
  • Rescheduling: The service can be reorganized as per your convenience
  • Full Refund: If no service can be rendered within 48 hours
  • Compensation: A discount might be offered for the inconvenience

Unavailability of Materials

In events where necessary materials are out of stock:

  • Efforts will be made to source alternative materials if possible
  • The schedule for the project will be revised accordingly
  • Partial reimbursements for delays surpassing 72 hours
  • Charges for storage may be applicable for postponed projects

Refund Procedure

Method of Payment

Reimbursements are executed via the original method used for payment during booking:

  • Credit Cards: 5-7 working days
  • Bank Wires: 7-10 working days
  • Cash/Cheque: 3-5 working days

Charges for Processing

Credit Card Transactions

£25 charge for cancellations announced more than 48 hours ahead

Bank Transfer Operations

£15 charge for all reimbursements done via bank transfer

Cancellation of Emergency Services

£100 charge for canceling emergency duties

Issuance of Service Credits

Availability of Credits

In particular circumstances, service credits may be offered instead of refunds:

  • Cancellations made at the last minute (less than 24 hours notice)
  • Disruptions in operations
  • Concerns with customer satisfaction
  • Project setbacks beyond our governance

Credit Clauses

  • Validity: Useable for 12 months post-issue
  • Transferability: Ineligible for transfer to other individuals
  • Value: Equivalent to the total service cost (excluding charges for processing)
  • Utilization: Applicable towards any service we offer
  • Expiry: No prolongation past the 12-month limit

Reimbursement for Partial Services

Disruptions in Service

If an interruption occurs or the service can't be finalised due to controllable circumstances:

  • Reimbursement calculated proportionally based on service completed
  • Credit for identical value on upcoming services
  • Additional services at no cost as compensation

Problems with Site Conditions

If unforeseen issues at the site render completion of service impossible:

  • Applicable fee for initial diagnostics
  • Partial reimbursement for services not performed
  • Adjusted estimation for any extra work required

Approach for Resolving Disputes

Should you find yourself at odds with a decision on your refund, options include:

  • Appealing for a reevaluation by our managerial team
  • Submitting extra documentation or evidence
  • Searching for a settlement via consumer advocacy entities
  • Engaging in legal recourse as per the law

Process for Refund Applications

Step 1: Get in Touch

Dispatch your request for a refund through:

Step 2: Supply Details

Accompany your request with these details:

  • Confirmation code for the service
  • Date and time appointment was set for
  • Cancellation rationale
  • Relevant supporting papers (if necessary)
  • Desired method for receiving the refund

Step 3: Examination and Handling

Our representatives will confirm receipt of your request within a day, assess it according to this policy, deliver a determination within two days, and carry out approved refunds within the specified timeframes.

Vital Information

  • Requests for refunds need to be made in written form
  • Refunds are carried out in £ no matter the original transaction currency
  • Service guarantees depend on the conditions at the site
  • This guideline is modifiable, given a 30-day notice
  • Refunds adhere to corresponding taxes and legal standards

Contact Information

Should you require more details on refunds or wish to submit a claim:

Department of Refunds
OpenFieldStudio Plumbing Services Ltd.
5 High Street, Kensington
London W8 5ED
United Kingdom

Phone: +44 20 7361 3000
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

Our refund policies are crafted to be equitable and forthright. We encourage you to review these conditions diligently before confirming your booking and reach out to our team should you need any clarification.